12-09-2019 13:06
I had a code for the Sky Sports pass on Now TV and that pass has recently expired. However I have been charged for an extra month even though I was never fully subscribed. Is there any way I can get a refund?
12-09-2019 14:24
Hi @Anonymous User
With the exception of a day or week sports pass / voucher all other NowTV Vouchers & passes will keep auto renewing each month unless you cancel.
Firstly go to My Account > Passes & Vouchers whilst logged into the NowTV website and cancel the one month sports pass.
When you cancel, follow the step by step on screen instructions (approx 4 steps) until you receive the green thumbs up confirmation message on screen.
Then jump back to Passes & Vouchers to double check that a cancelled message in red text is showing next to your one month sports pass.
Also you should normally receive an email confirmation from NowTV that a pass on your account has been cancelled.
Then pop over to live chat and ask them for a refund.
You can reach live chat by opening the link page below, then select a category, then select a topic, then scroll towards the bottom half of the screen and click the green arrow directly underneath How to Get in Touch to reveal the live chat button.