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Newbie

Ive been billed despite cancelling my credit card and closing my account

I've been billed AGAIN for this month despite cancelling my credit card, and closing my account. 

 

I don't know why this keeps happening, and despite repeated attempts to close it nothing happens. 

 

I've checked my account and it says no payments have gone through. Please help

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Expert

Re: Ive been billed despite cancelling my credit card and closing my account

Tell your card issuer that you wish to cancel the continuous authority in favour of Now TV.

Under the new regulations, the card issuer MUST act upon this request and refuse any further attempts by Now TV to extract funds from your card account.

 

Wlat

 

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Legend 5
Legend 5

Re: Ive been billed despite cancelling my credit card and closing my account

@Frenchie123 

 

You have a second account on the go. Rack your brains, and have a trawl through your old emails, to see if you can find it.

 

Failing that, get on to Live Chat, who will be able to find it from your payment details, and restore it to you, or kill it off, maybe, if that is what you would prefer.

 

This is preferable to cancelling your credit card, which as you have seen can be ineffective, and maybe get you a collection agency on your trail.

 

For Live Chat, start at Get in Touch (all the options, and the best place to start):-

https://help.nowtv.com/gb/get-in-touch/

 

On a screen with big buttons all around, you may find the link you need is under a tiny green arrow, so be vigilant.

 

 Live Chat and Send Us a Message:-

https://help.nowtv.com/contact-us/managing-my-devices

 

On Live Chat, when you can get onto it, keep your answers short, sweet and prompt, or it will time out on you.

If the person you are talking to doesn’t seem able to understand your issue, ask to be escalated to the next level of help.

 

<If you can’t access Live Chat and nothing happens, try a different browser from your usual one (Internet Explorer, Edge, Chrome, Firefox, Safari) on which you haven’t disabled pop ups, third party cookies or indeed any cookies, and haven’t set an Ad Blocker, as any or all of these things may prevent the Live Chat window appearing>


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