Issues with payment - Anyone else?

[Anonymous User]

Hi,

Just wondering if anyone has been having this issue.

I've set up a new account, tried to apply my payment details and it's failed. So I've tried another card (same company) and it's failed. It's not showing declined, it's showing Oops, something went wrong please try again and the other error I get is Hmm, something looks wrong with those details. 

I've triple checked the details on both cards, checked the funds, been working with ANY other company and it's all fine. I spoke to the bank, they said Now TV haven't even attempted the 10p check to ensure it's active, they've said Now TV have declined it without even checking.

It's a UK card, registered to my address and has a security protocol on it. I've tried it on a PC, iPad, iPhone. Tried different browsers and apps and deleted all history, browsing and cookies.

I spoke to Now TV chat 2 weeks ago, sent screenshots and heard nothing back and just keep getting told it's being looked into and other people are having this issue.

Is anyone else having this problem? Has Now TV said anything else? This is getting very frustrating, I have vouchers given to me as a present and I'd like to use them at some point but can't because I can't register my cards. Really don't understand why not.

Any help much appreciated.

[schnapps]

Hi @Anonymous User 

I doubt i can be much help with this sorry being a customer like yourself (though i have never had any problems creating an account for myself and two other family members using MS Edge)

The only things i can add, is that if you are using a prepaid credit card the nowtv system can be a bit hit & miss with these types of cards from what i have read on the forum if you have sufficient funds on the card.

Double check that you are not re directed to the NowTV Republic Ireland website instead of their UK website though i would have thought when filling out the setup form it would mention Euros and NowTV ROI.

Also a bit of a long shot try your internet browser in either a Private Window or Incognito mode.

[Anonymous User]

Hi

Thanks for your reply

They are both pre-paid credit cards, as I don't like giving my normal details out on the internet but these have worked before on old accounts 2 years ago with no issues.

At the end of the day, I'm paying for digital content on a website, so I could slightly understand if they are reluctant to let me pay for things on a UK pre-paid card for a physical item. Saying that, I've been using it at Argos for the past 12 months without any issue.

Definitely not rooting to ROI, just seems an issue with pre-paid mastercards at the moment. Seems like Now TV don't enjoy getting paid.

Cheers

[schnapps]

Hi @Anonymous User 

If you had an old nowtv account two years ago and it's still on their database ?

Then what happens if you update your Personal details with the new pre paid credit card ?

Or for whatever reason you want to create a new account ?

[RoyB]

@Anonymous User 

NowTV will be trying to set up a Continuous Payment Authority on the card you provide details of.

If your bank declines to accept this, the transaction does not go through.

I am coming to the conclusion that some banks allow CPAs on prepaid cards, and some don’t, and that is why only some prepaid cards work with NowTV,

Ask your bank what their policy on CPAs on your cards is.

[ukbobboy]

@RoyB  @Anonymous User  @schnapps 

Hi Guys

Just want to throw this into the mix, Now TV does not accept all payment methods but, as far as I'm aware, has never explicitly said so nor announced which cards they will decline. 

I'm guessing that this one one of their hidden policies that you never know about unless you fall foul of it.

UK Bob

[Simon-J]

Hi @ukbobboy ,

The cards we accept are listed here. If it's not on the list then it's safe to assume we don't take it.

Thanks

Simon

[RoyB]

@Simon-J @ukbobboy @schnapps 

Here’s me getting my #### kicked for saying exactly that.

https://community.nowtv.com/t5/Account-Billing/Devious/m-p/507632/highlight/true#M9975

Comments?

[ukbobboy]

@RoyB @Anonymous User  @schnapps  @Simon-J 

Hi Roy

Yeah, that was a drubbing.

However, I do remember that Schnapps and I had a discussion with a lady that had her card rejected but I don't remember if it was a CC or debit.

Naw, I'm not gonna tax my poor brain any longer, I'm getting a beer out of the fridge.

 Cheers lads

UK Bob

[Anonymous User]

My internet has been cut of and it not let me contact any one 

[Anonymous User]

It wont accept my security code

[Anonymous User]

Does now tv accept visa debit bank cards

[ukbobboy]

@Anonymous User 

Hey Kezza

For all intents and purposes, they do accept Visa debit cards unless you bank with a non-traditional bank.

BTW I'm not Now TV, just a customer like most of the people that visit this forum. 

UK Bob

[RoyB]

@Anonymous User 

Are you sure it is a Debit Card, and not a Prepaid Card? There’s a difference,

[Anonymous User]

I have been having the same problem and I don't no what to do i have been on the website and tried to get help but nothing what do I do can anyone help @Anonymous User @Anonymous User @RoyB @ukbobboy @Anonymous User 

[RoyB]

@Anonymous User 

If you have had your internet cut off, then you can still contact the Broadband team on the number you were given for this, but they are down to a skeleton staff (unfortunate expression!) so you may have a bit of a wait to speak to them. But if your landline is still working, at least the call is free.

[Anonymous User]

Hi

I’m getting the ‘Oops, something went wrong ...’ message. Am wondering if it’s a problem with my address not matching. The Address Finder tries to populate ‘House No’ with ‘Flat n’ but this is not a valid value for the field. Neither ‘Flatn’ or ‘n’ are accepted &  I’m guessing since it then doesn’t correspond to the address on my Bank / Credit Card Statements. So perhaps a problem with addresses for Flats? 

[RoyB]

@Anonymous User 

Try Flat 0n, with a leading zero. There is a NowTV input editing bug here that seems to need that for house numbers.

[Anonymous User]

Unfortunately ‘Flat 0n’ not valid value for that field. 

[Anonymous User]

Yes, I have the same issue. Tried to search for help, someone emailed me offering to have conversation on the phone and indicated in that e-mail wrong information  on my account .how can I trust after  this email, to pay on the phone? Not happy with customer services... I logged in my account and looked in my personal information  as I thought maybe I made some mistake, and it was not what have been indicated in that email...how? And why? It happened?

[gavs82008]

@Anonymous User 

It sounds like a scam, best way is to call the broadband team. 

https://help.nowtv.com/get-in-touch/now-broadband-calls/my-broadband-or-calls-arent-working-as-expected

NOW Broadband customers can get in touch anytime between 8am–11pm.

Call us 0330 041 2480