11-11-2019 16:06
Hi,
Just wondering if anyone has been having this issue.
I've set up a new account, tried to apply my payment details and it's failed. So I've tried another card (same company) and it's failed. It's not showing declined, it's showing Oops, something went wrong please try again and the other error I get is Hmm, something looks wrong with those details.
I've triple checked the details on both cards, checked the funds, been working with ANY other company and it's all fine. I spoke to the bank, they said Now TV haven't even attempted the 10p check to ensure it's active, they've said Now TV have declined it without even checking.
It's a UK card, registered to my address and has a security protocol on it. I've tried it on a PC, iPad, iPhone. Tried different browsers and apps and deleted all history, browsing and cookies.
I spoke to Now TV chat 2 weeks ago, sent screenshots and heard nothing back and just keep getting told it's being looked into and other people are having this issue.
Is anyone else having this problem? Has Now TV said anything else? This is getting very frustrating, I have vouchers given to me as a present and I'd like to use them at some point but can't because I can't register my cards. Really don't understand why not.
Any help much appreciated.
21-11-2019 9:58
It wont accept my security code
21-11-2019 10:00
Does now tv accept visa debit bank cards
21-11-2019 11:46
@Anonymous User
Hey Kezza
For all intents and purposes, they do accept Visa debit cards unless you bank with a non-traditional bank.
BTW I'm not Now TV, just a customer like most of the people that visit this forum.
UK Bob
22-11-2019 23:52
@Anonymous User
Are you sure it is a Debit Card, and not a Prepaid Card? There’s a difference,
03-05-2020 21:26
04-05-2020 10:06
@Anonymous User
If you have had your internet cut off, then you can still contact the Broadband team on the number you were given for this, but they are down to a skeleton staff (unfortunate expression!) so you may have a bit of a wait to speak to them. But if your landline is still working, at least the call is free.
31-05-2020 1:37
Hi
I’m getting the ‘Oops, something went wrong ...’ message. Am wondering if it’s a problem with my address not matching. The Address Finder tries to populate ‘House No’ with ‘Flat n’ but this is not a valid value for the field. Neither ‘Flatn’ or ‘n’ are accepted & I’m guessing since it then doesn’t correspond to the address on my Bank / Credit Card Statements. So perhaps a problem with addresses for Flats?
31-05-2020 8:03
@Anonymous User
Try Flat 0n, with a leading zero. There is a NowTV input editing bug here that seems to need that for house numbers.
31-05-2020 8:59
Unfortunately ‘Flat 0n’ not valid value for that field.
22-06-2021 21:32
Yes, I have the same issue. Tried to search for help, someone emailed me offering to have conversation on the phone and indicated in that e-mail wrong information on my account .how can I trust after this email, to pay on the phone? Not happy with customer services... I logged in my account and looked in my personal information as I thought maybe I made some mistake, and it was not what have been indicated in that email...how? And why? It happened?