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DavidJames94
Advocate

Issue making payment taking out broadband

I try to make payment to take out the broadband and once I enter my details it asks to verify through bank app which I do. After that the website returns this error "Something’s not right, please try again."

 

This is not a bank issue as I have paid with a different site using the same method with verification and it went through no problem (directly after)

 

is there another way to set this payment up? have tried another browser

3 Replies
Lee68
Observer

I have had the same problem today, however my bank has now stated that the payment of £5 has been taken from my bank account. Now I cant see if the order has been placed with the £5 being paid. Am I now going to have to re-do order with another account and pay another £5??

gavs82008
Legend 5
Legend 5

@Lee68 @DavidJames94 

Best option for you both is to call the broadband team.

https://help.nowtv.com/get-in-touch/now-broadband-calls/making-a-payment

NOW Broadband Members can call us 8am–8pm, 7 days a week.

03300 412474
FYI that I do not work for NOW, just a NOW customer trying to help
DavidJames94
Advocate

very annoying, i think if you don't have email then it's not confirmed

 

the deal has expired now too