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Anonymous User
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Is it possible to email Nowtv about a billing issue?

Is it possible to email Nowtv about a billing issue?

1 ACCEPTED SOLUTION
gavs82008
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@Anonymous User 
Is the billing over TV passes or broadband?

FYI that I do not work for NOW, just a NOW customer trying to help

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gavs82008
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@Anonymous User 
Is the billing over TV passes or broadband?

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
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It's about the application of a voucher from talktalk to a nowtv sports pass

gavs82008
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@Anonymous User 

Are you trying to apply the voucher to your account?

 

Do you currently have a deal running on your sports pass?

FYI that I do not work for NOW, just a NOW customer trying to help
gavs82008
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@Anonymous User 
The reason I ask if you already have a discount applied to your sports pass. If you do you won’t be able to apply any additional vouchers.

 

To apply vouchers to a certain pass that already has a discount, you need to let it run its course and then when it’s finished you can apply the voucher.

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
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Thanks I am trying to retrospectively apply a voucher code talktalk gave me, I guess it can't be done perhaps if I was able to talk to someone.

gavs82008
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@Anonymous User 

No worries, was worth asking. The below link will get you to live chat.

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

Oh wow thanks. Yes this is what I needed. I was not easy for me to find.

 

Thanks again