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Au
Mentor

Is anyone having a problem accessing the now broadband part of their account

I can login to now account but can't access parts to do with broadband. I couldn't find a service available page like there used to be when I was at plus net and trying the phone the menu system is Labyrinthine. I can login, manage account but parts of the account like "broadband and calls" I get the message "Well,  that didn't go to plan, Please wait a moment and try again.". In "my payments" "payment details" TV shows up but broadband payment section message saying try later.

1 ACCEPTED SOLUTION
schnapps
Legend 5
Legend 5

Hi @Au 

Back working for me now 👍.

Might be worth checking it's the same for you.

View solution in original post

6 REPLIES 6
schnapps
Legend 5
Legend 5

Hi @Au 

Same here for me using Chrome browser.

Don't know if using a different browser will get past it.

Also reported by somebody over on NOW Twitter Help.

Could be a technical glitch at NOW's end if a different browser gives the same error results.

Au
Mentor

Thanks. I've tried 2 browsers and still not working. If its stopped working for anyone and starts again maybe they can post here so I can check.

schnapps
Legend 5
Legend 5

Hi @Au 

Back working for me now 👍.

Might be worth checking it's the same for you.

Au
Mentor

Yep - working. Thanks for helping me know it wasn't just my account.

Lucystag
Advocate

@Au I'm having this exact issue!! How did you resolve this? I've tried opening in different Web browsers.. but still it same error msg!? 

gavs82008
Legend 5
Legend 5

@Lucystag 

Give the broadband team a call, see link for the number. Could be a random glitch.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

FYI that I do not work for NOW, just a NOW customer trying to help