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Jenna
Advocate

Internet down

My Internet is down and I don't kno why can you help me 

1 REPLY 1
gavs82008
Legend 5
Legend 5

@Jenna 

You can check this link for the status of your broadband.
https://account.nowtv.com/check-service-status/

What about doing a reset and factory reset to the router?
https://help.nowtv.com/article/improve-broadband-speed

Otherwise you’ll need to call the broadband team in the morning after 8am. See link below for the number.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

FYI that I do not work for NOW, just a NOW customer trying to help