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Anonymous User
Not applicable

‎03-07-2020 19:15

Incorrectly charged

I used a two month entertainment voucher and a two month cinema voucher. I've just noticed they've carried on charging me for Cinema, so I've been charged 9.99 in June and July when I shouldn't. Finding a contact number or live chat seems to just send me through a loop of these posts. How can I speak to someone to reverse charges??? 

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1 REPLY 1
schnapps
Legend 5
Legend 5

‎03-07-2020 19:48

Hi @Anonymous User 

 

The Entertainment monthly charge is normally £8.99, where the Cinema monthly charge is £11.99.

 

A £9.99 charge normally denotes a one day Sports Pass.

 

When you go to My Account > Bills & Payments whilst logged on here what charges are against your account ?

 

If it's a one day Sports Pass, then does anybody else have access to your playback devices and do you have a payment Pin setup on your account ?

 

To contact live chat use this link below (because of reduced Staff levels and possible early closing hours) you might be better off trying after 8am tomorrow morning.

 

https://help.nowtv.com/article/how-to-submit-a-complaint