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matthjones6520
Advocate

Incorrectly charged

I can’t find any option other than phone to raise a dispute and currently in work, is there an email address I can use please? Live chat doesn’t work either 

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schnapps Legend 5
Legend 5

Re: Incorrectly charged

Hi @matthjones6520 

 

You can complete and return this electronic incorrect charge form.

 

https://account.nowtv.com/payments/query/incorrect-charge 

 

Or maybe try live chat again, this time by clicking on the small green arrow directly underneath How to Get in Touch to reveal the live chat button from the link below.

 

Should live chat not open or the page just keeps loading, then try a different internet browser with your ad blocking software disabled (MS Edge works for me).

 

https://help.nowtv.com/gb/get-in-touch/now-tv-account-payments/i-have-a-query-about-my-bill-or-payme... 

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