I was charged £5 with out me been aware

[Anonymous User]

Spoiler

Hi there a created a now account a month ago I entered my card details. And paid for a film, I never paid for any membership and now I have been charged and is still pending on top of my account. I want the money back what should I do? Thanks 

[gavs82008]

@Anonymous User 

With NOW you don’t pay for a film. To watch a film on NOW you either get the cinema membership or entertainment membership for Peacock movies. 
The additional £5 sounds like Boost. 

To prevent any new memberships without your say so you should put a payment PIN on your account.
https://help.nowtv.com/article/change-pin-settings

For any chance of refunds you have to contact NOW directly, on a customer to customer forum you won’t get anywhere. Speak with staff by clicking “chat online” within the green box, don’t hit “get help quicker” as this is a bot.

https://help.nowtv.com/article/how-to-submit-a-complaint

[RoyB]

@Anonymous User 

To add to what @gavs82008 says above, you don’t pay for a film as a one-off, you start a Cinema membership, and this renews from month to month if you don’t Cancel it under My Account/Memberships.

So better go there quickly and do that, before you get charged for a new month of Cinema as well.

You can, sort of, use Now just to watch one film; you start a Cinema Membership, with which you get a free one-week trial, perhaps, and if you Cancel that straight away, you still get the week in which to watch your chosen film, and indeed any others that you want to.

A very inexpensive offer.

Or,  if you start the Cinema Membership and don’t get the free one-week trial, then you get charged straight away for a month. And if you Cancel that straight away, you still get the month in which to watch your chosen film, and indeed any others that you want to.

A more expensive offer, perhaps if you only watch the one film, compared with renting or buying it from another streaming service, but still a bargain if you watch several films in the month on Now’s better-than-renting-but-never-buying basis.

But you do start an ongoing month by month subscription