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IsabellaHorsbur
Newbie

‎12-07-2022 12:19

I was charged £5 for a ‘boost’ payment. I didn’t add this to my account

Hello, 

I have a boost payment added to my account which wasn’t me. I can see the payment was made for £5 and is due to leave my account again in August. How do I stop this ?

0
2 REPLIES 2
gavs82008
Legend 5
Legend 5

‎12-07-2022 12:51

@IsabellaHorsbur 

Did you take the cinema and entertainment trial? If so this includes 7 day trial of boost then £5 unless cancelled.

FYI that I do not work for NOW, just a NOW customer trying to help
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gavs82008
Legend 5
Legend 5

‎12-07-2022 12:52

@IsabellaHorsbur 

Otherwise 

Put a payment PIN on your account.

https://help.nowtv.com/article/change-pin-settings

Change your password.

https://help.nowtv.com/article/change-password

Go to live chat and request; removal of all devices and your refund.

Just make sure you click “chat online” within the green box and not “get help quicker” as this is a bot.

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help
0