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gino76ph
Mentor
‎30-10-2022 9:23

I was billed TWICE!!!

Was trying to subscribe to the Entertainment package to avail of the £15 for 3 months promo but for some reason NowTV subscribed me to the Movies section. So now I was charged £15 but have to swiftly cancel it. But NowTV still took money.

So, now I had "re-subscribe" to Entertainment again for £15.

Has this issue been occuring in some users? And what can NowTV do about it? 

I'm happy ill still be able to watch movies till end of January but im unhappy that NowTV still have to charge me for it. 

0
2 Replies
gavs82008
Legend 5
Legend 5
‎30-10-2022 10:45

@gino76ph 

A similar glitch happened a couple weeks ago to another user. Jump onto live chat and see what staff can do for you.

Make sure you click “chat online” within the green box, don’t hit “get help quicker” as this is a bot.

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help
gino76ph
Mentor
‎30-10-2022 21:58

I shall do that. Cheers.