If my posting answered your question, please click ‘Accept Answer’ (As long as you started the thread, and haven’t already accepted an answer) If you liked my posting, please click ‘Thanks’ (the thumbs-up icon) If you disagree with my posting, say so below, and I will see if I need to mend my ways 🙂
Thanks for that. I had seen your post while browsing for ideas earlier and I will try the telephone "dead end" route if all else fails, although I have made some progres with Live Chat.
Just finished a Chat session and after being very very persistent 😤, my card details have been removed from the account and I'm off their marketing info mailing list. But name, address and email are to be retained for 7 years for "fraud prevention" purposes, it seems! As it happens, email is not an issue - I use Yahoo disposable addresses for just this type of situation and I can delete the NOWTV address any time I like without affecting anything else 🤣
When I mentioned the ICO & GDPR the agent quickly referred the case to their complaints team and I am promised a reply within 7 days. We shall see what happens.
I also asked for phone & postal address details for NOW but was told they are online only !!! Pretty good at stonewalling. Once bitten, twice shy with NOWTV and Sky, I think. 🙄
Anyway - partial success so far and I will post again when (or if) anything new occurs.