i received an email with a receipt of payment for sports? £14.99 and I did not want it, not sure if it was done by mistake from my little one.
Now TV should be able to see that I have not watched anything on it. Is there any chance of me getting a refund for this?
Firstly, put a payment PIN on the account to stop “little ones“ doing this
Login and see if the pass has been activated (Under Passes & Vouchers)
You can ask for a refund, but what are you going to say happened?
It is a two step process to first buy the pass and then activate it. It’s possible the pass was bought accidentally, but to then activate as well. Mmmm.
Out of interest, when was the pass bought and when did the pass start? You might want to be sure your "little one" was awake or not at school at the time.
FWIW my "little one" is nearly 80, and is a bloody nightmare activating purchased day/week passes to watch some rubbish like Liverpool v Man U. If only there was a PIN to activate.
Now TV should be able to see that I have not watched anything on it.
The only way to activate is to watch something. Now TV chat can tell you what was watched and how long for and on what device. I suspect it will be something like Main Event from 2pm - 6.30pm on Sunday on a Now TV stick...