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Becks57
Advocate

I’ve been charged for something I did not want.

Hi, 

 

i received an email  with a receipt of payment for sports? £14.99 and I did not want it, not sure if it was done by mistake from my little one. 

Now TV should be able to see that I have not watched anything on it. Is there any chance of me getting a refund for this? 

Thanks 

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4 Replies
ClockEnd
Expert 2

Re: I’ve been charged for something I did not want.

Firstly, put a payment PIN on the account to stop “little ones“ doing this

 

Login and see if the pass has been activated (Under Passes & Vouchers)

 

Sky Sports Week Pass
You've got 7 days of sports action waiting. Activate your pass whenever you're ready.
To activate your pass, simply start watching Sky Sports on any device.
 
If it looks like above and not activated contact chat to ask for a refund. They might give you one.
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Becks57
Advocate

Re: I’ve been charged for something I did not want.

Hi,

It says I have 5 days left of sport?

So can I not get a refund?

Thanks

Becky
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ClockEnd
Expert 2

Re: I’ve been charged for something I did not want.

You can ask for a refund, but what are you going to say happened?

 

It is a two step process to first buy the pass and then activate it.  It’s possible the pass was bought accidentally, but to then activate as well. Mmmm.

 

Out of interest, when was the pass bought and when did the pass start?  You might want to be sure your "little one" was awake or not at school at the time.

 

FWIW my "little one" is nearly 80, and is a bloody nightmare activating purchased day/week passes to watch some rubbish like Liverpool v Man U.  If only there was a PIN to activate.

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ClockEnd
Expert 2

Re: I’ve been charged for something I did not want.

Now TV should be able to see that I have not watched anything on it.

 

The only way to activate is to watch something.  Now TV chat can tell you what was watched and how long for and on what device. I suspect it will be something like Main Event from 2pm - 6.30pm on Sunday on a Now TV stick...

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