17-07-2018 21:32
I’ve been billed for something and I cancelled it I want a refund I don’t want or need it
18-07-2018 14:42
So have I, I cancelled it before it was due and I’ve been charged anyway! I want my money back!
18-07-2018 16:40
I too have same issue. I cancelled my sport pack last month and to just now find out that I have been charged again. Need my money back NowTV!!!
19-07-2018 10:07 - edited 19-07-2018 10:08
@Anonymous User@Anonymous User@Anonymous User
Welcome to the community. Best to pop onto live chat, explain what's happened and see if they can help you and sort out a refund. You can get to live chat from the Contact Us page
https://help.nowtv.com/get-in-touch
(expand the Anything Else section at the bottom for options)
I would also recommend enabling your Payment PIN in your account, this will prevent accidental or unauthorised payments in the future. To turn your Payment PIN on, go to your My Account > Payment PIN page
http://account.nowtv.com/payment-pin
21-07-2018 15:56
I’ve had a problem where it shows that I haven’t got any plans and I’ve still been billed I would like my money back
21-07-2018 16:13
@Anonymous User Welcome to the community. There's a link to get you to live chat on the post above yours, they are probably your best bet to get it sorted.