I purchased 3 month entertainment pass and I only got 1 month entertainment pass, why?

[Anonymous User]

I cannot contact anyone, nor has anyone got back to me in regards this.  I am being charged twice! Has this happened to others?  I have an email informing of my 3 month entertainment pass but also received an email of a one month entertainment pass with 14 day free trial.  How can this happen if I paid for a 3 month entertainment pass?

[Anonymous User]

When you first sign up you always get a 14 day trial and pass starts after that 14 days i would check my passes part make sure pass was added if not readd it to avoid being charged after 14 days.

[Anonymous User]

I'm looking for the same information. I've bought the box with 3months free but it's not showing any reference to it. Not very impressed.

[Anonymous User]

Hi @Anonymous User

Thank you for your post.

I have emailed you directly about this

Regards

Sue

NOW TV Team

[Anonymous User]

Hi, this has happened to me too

please could my account be checked as I bought a box with 3 months Entertainment Pass clearly stamped on the front from Tesco on 26th Feb

a charge for one month has just been taken from my card

thanks SDK

[Anonymous User]

Hi @Anonymous User

Thanks for your post.

I'll get this looked into and will email you shortly.

Birgit

NOW TV Team

[Anonymous User]

Hi. I've got the same query. I purchased a box today with 3 month entertainment pass, and input he voucher number during signup here. But it's currently showing as a 14 day trail and saying I'll be billed when the 14 days is up.

Is it just a case of entering the code in My Passes within the next 14 days to extend the paid period to 3 months? If I do this now, before the 14 days is up, does the 3 months then run from the end of the trial period, or does it run from the time I enter the Pass code?

Perhaps there should be some general guidance on this.

Thanks

[SeeMoreDigital]

Hi and welcome to the forum Citysleuth,

You can enter your 3 month Entertainment pass code right now. When completed, just remember to make a note of the dates.

You should see something like this: -

Cheers

[Anonymous User]

Hi Sue,

On the card that came in my box, the text reads "1) New to NOWTV? Create an account at nowtv.com/entsbox and enter the code below to get your *3 month Entertainment Pass* - however my account now says that I'll be charged in 14 days.

Why is it 14 days rather than 3 months?

Thanks,
Jack

[SeeMoreDigital]

Hi @Anonymous User,

Have you submitted your 'voucher pass code'? It usually comes in the form of a small card with a silver 'scratch-off' strip on its rear side 😉

Cheers