I pay Sports Now on 15th monthly You have taken another payment on Dec1st

[BrianJ]

Having double charged me for over a year but only refunded 3 months I feel ripped off frankly

[schnapps]

Hi @BrianJ 

Can't help much being a customer just like you, but it sounds to me you have two active accounts running and didn't cancel the Sports Membership on one of them.

[BrianJ]

No - only one account and their excuse that they can only refund 3 months is “company policy” means I am not the only one who has been overcharged!!

[BrianJ]

Once again having shown Now I only have one account which you now take on Dec 1st you have taken another payment on the 15th December!!!! And you took a payment on November 25th as well!!!!

[gavs82008]

@BrianJ 

What memberships do you have? 

There are 4 different memberships with NOW. Cinema, entertainment, sports and boost.

Edit: if you have taken any of the above memberships out on different days then you will get charged on different days.

[RoyB]

@gavs82008 @BrianJ 

Don’t forget poor little Hayu as well.

And even if you buy several Passes on the same day, Now stagger them so you only pay one pass a day.

Just staggered day by day though, not staggered by weeks.

[gavs82008]

@RoyB 

Haha oh yeah I did completely forget about Hayu. Probably because it’s been a “membership” that I’ve had zero interest in!