I Have a accidentally paid for a wrong pass, costing me £200. Im an 18 year old and havent got a lot of money so im freaking out right now. Does anybody know if you can cancel the pass and get your money back.
Don’t use it.
Don’t try to cancel it, as it still runs, and you are just cancelling any subsequent automatic update.
Do get in touch with NowTV on live Chat, as soon as you can, and explain the situation.
If they see you have not used the pass, and this has been a genuine mistake, they should be able to cancel it, and refund your money for you.
Thank you for replying to my issue.
It was the £195 f1 sports pass, all i wanted was a £7.99 entertainment pass for game of thrones.
I can't seem to get in touch with them, is the live chat 24/7 ?
Do they offer refunds ?
Sorry if im askling a lot of questions, just panicking a lot
From the site:-
Chat 8am–midnight for TV issues.”
Try after 08:00 today - hopefully they are working this Bank Holiday.
And yes, they can see when a Pass has never been used, and can reverse such honest mistakes as this.