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Cooper123
Newbie

I need a refund

Hello, since it seems impossible to get in touch with Now TV is having to write this here, i keep getting a monthly direct debit taken out of my account each month for £33! And I don’t know how to cancel it, I signed up for a free 7 day free trail and cancelled it before it could even end but 2 months down the line I’m still getting money taken out of my account I want a refund and this direct debit stopped 

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8 Replies
gavs82008
Legend 5
Legend 5

Re: I need a refund

@Cooper123 

As this is a customer forum, don't hold your breath in hope for a reply from Now TV staff. 

 

The following link will get you to Live chat.

 

https://help.nowtv.com/article/how-to-submit-a-complaint

 

There is also a refund form you can fill out 

https://account.nowtv.com/payments/query/incorrect-charge

 


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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Nadine-K
NOW TV Team
NOW TV Team

Re: I need a refund

@Cooper123 @gavs82008 

 

Hello, we are sorry this has happened to you, have you managed to get this sorted by one of our Live chat Agents? 😄

Thanks
Nadine-K
The Now TV Team 🙂
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Cooper123
Newbie

Re: I need a refund

Nope still not got this issue fixed I can not get in touch with anyone from NOW TV I need a refund

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gavs82008
Legend 5
Legend 5

Re: I need a refund

@Cooper123 

If you use the links in my post one will take you directly to choose Live chat. 


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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tpitter24
Advocate

Re: I need a refund

I Joined now tv couple weeks ago the sports package only but because of the Covid 19 virus all sports have been cancelled 

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Matthew1234567
Scholar 3

Re: I need a refund

So you're requesting a refund due to all sports being cancelled????  If that is the case then good luck with that lol

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tpitter24
Advocate

Re: I need a refund

Yes please

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gavs82008
Legend 5
Legend 5

Re: I need a refund

@tpitter24 

Use the original link I posted. That will get you to Live chat, but you need to be persistent, not a guarantee you'll get the refund 


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.