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Cooper123
Newbie

I need a refund

Hello, since it seems impossible to get in touch with Now TV is having to write this here, i keep getting a monthly direct debit taken out of my account each month for £33! And I don’t know how to cancel it, I signed up for a free 7 day free trail and cancelled it before it could even end but 2 months down the line I’m still getting money taken out of my account I want a refund and this direct debit stopped 

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4 Replies
gavs82008
Elite

Re: I need a refund

@Cooper123 

As this is a customer forum, don't hold your breath in hope for a reply from Now TV staff. 

 

The following link will get you to Live chat.

 

https://help.nowtv.com/article/how-to-submit-a-complaint

 

There is also a refund form you can fill out 

https://account.nowtv.com/payments/query/incorrect-charge

 

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NOW TV Team Nadine-K
NOW TV Team

Re: I need a refund

@Cooper123 @gavs82008 

 

Hello, we are sorry this has happened to you, have you managed to get this sorted by one of our Live chat Agents? 😄

Thanks
Nadine-K
The Now TV Team 🙂
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Cooper123
Newbie

Re: I need a refund

Nope still not got this issue fixed I can not get in touch with anyone from NOW TV I need a refund

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gavs82008
Elite

Re: I need a refund

@Cooper123 

If you use the links in my post one will take you directly to choose Live chat. 

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