Showing results for 
Search instead for 
Did you mean: 

I moved country and can't set up account

Please can somebody help. I recently moved to Ireland and want to watch all my sport via Now TV. I don't have an active UK membership, but once registered for a day pass. 
Now, when I try to set up a new account on the .ie site and using an Irish payment method it keeps saying - "it looks like you are trying to watch from abroad".
I am of course trying to watch from abroad but want to set up an account in my new country.
This is so frustrating and I can't figure out what to do. Please help me if you know what I need to do.

Legend 5
Legend 5


My guess is the account is still tied to the UK as your country, not sure if there is a quick way to sort that online. So I would say jump onto live chat and speak with staff in hope they can sort you out. 

Make sure to be signed in and use the 'How to get in touch' drop down.

FYI that I do not work for NOW, just a NOW customer trying to help
Legend 5
Legend 5

Hi @tinanielsen 

Hopefully live chat will sort you out.

Would have thought if you created a new account with a new email address whilst in the Republic of Ireland with an ROI bank card it should be accepted.

I am assuming your login device wasn't still setup for the UK in it's  Settings in some way or your internet browser wasn't sending you back to the UK NOW website.

Perhaps try a different internet device and browser such has your smartphone maybe with internet data if you have it to see if you can setup a new ROI NOW account and get past the error message trying to watch or use abroad.