I joined with an offer but I am being charged the full rate for Boost.

[Anonymous User]

I joined with an offer and my account shows that I have Boost for 2 pounds per month, I have been charged 5 pounds. 

I can't get the Nowbot to help, but I can't talk to anyone if I don't also have broadband!

Does anyone have a number I can call to speak to someone about the incorrect billing? 

Cheers

[RoyB · Accepted solution]

@Anonymous User 

You can’t talk to anyone about streaming even if you have Now Broadband 😢

You can avoid the Nowbot, by avoiding the promise of Quick Help, and only selecting Live Chat.

I have preselected the path you need here:-

https://help.nowtv.com/get-in-touch/now-account-payments/i-have-a-query-about-my-bill-or-payment-date

Good Luck!