I have just spent over 30minutes trying to resolve a problem with my billing, I hope I won’t be char

[Glenys]

I have just spent over 30minutes waiting and hanging on trying to resolve an overcharge on my account I hope I don’t get charged for the phone call

[gavs82008 · Accepted solution]

@Glenys 

What number did you call? As google provides some 0844/0845 numbers which are charged, where NOW offers a free-from number.

https://help.nowtv.com/get-in-touch/now-broadband-calls/managing-my-payments
Expand the 'How to get in touch' for the number (make sure your signed in).

Or this link.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1