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Laura4
Newbie

I have cancelled my membership 3 times and still get charged!

After cancelling twice prior, I took screenshots of me cancelling my process for the 3rd time.

 

Low and behold, they are still CHARGING ME! 

 

What is going on NOWTV? Sort it out!

1 Reply
gavs82008
Legend 5
Legend 5

@Laura4 

Nothing account related will get sorted on this forum I’m afraid.

When you went through the cancellation process did you receive email confirmation?

You’re best to jump on live chat and speak with staff directly. Just make sure you click “chat online” within the green box and not “get help quicker” as this is a bot.

https://help.nowtv.com/article/how-to-submit-a-complaint

Or send an email to support using the address in the below picture.

B8CFDC54-E3BE-44B8-81E5-D78F9DFBC12A.jpeg

FYI that I do not work for NOW, just a NOW customer trying to help