@Anonymous User
Nothing account related will get sorted on this forum I’m afraid.
When you went through the cancellation process did you receive email confirmation?
You’re best to jump on live chat and speak with staff directly. Just make sure you click “chat online” within the green box and not “get help quicker” as this is a bot.
https://help.nowtv.com/article/how-to-submit-a-complaint
Or send an email to support using the address in the below picture.
