Hi @Ad
Anybody else have access to playback devices with your account details on them for example family members ?
Have you given away or recycled any playback devices without removing your NOW account details from them ?
Do you have a Payment Pin setup on your NOW online account ?
All account related matters including requests for refunds or credit needs to go through NOW live chat by clicking on the green chat online button towards the top of this link page below.
https://help.nowtv.com/article/how-to-submit-a-complaint
