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Ravi
Advocate

I have been charged after broadband service cancellation

Hi Team,

I had canceled the broadband effective on 15th July and been charged £7.20 on 3rd August as per agreed cancellation charges. However, on 10th August, I have been again charged £20.75.

Please could you verify and help with the required adjustments? Thanks in advance

 

 

1 Solution
gavs82008
Legend 5
Legend 5

@Ravi 

You need to call the broadband team, nothing account related to payments will get resolved on the forum. See link below for the number.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

FYI that I do not work for NOW, just a NOW customer trying to help

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3 Replies
gavs82008
Legend 5
Legend 5

@Ravi 

You need to call the broadband team, nothing account related to payments will get resolved on the forum. See link below for the number.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

FYI that I do not work for NOW, just a NOW customer trying to help
Dannchris
Mentor

I cancelled the hd boost with multiple screans will I still be charged 

gavs82008
Legend 5
Legend 5

@Dannchris 

You hijacked the wrong thread for this question. As the thread is about broadband, whereas yours relates to TV only.

Did you receive a confirmation email about the cancellation?

If not then the cancellation didn’t go through.

FYI that I do not work for NOW, just a NOW customer trying to help