I recently bought a NOWTV weekly Sky Sports pass for £10.98 which I was unable to access, so I would like my money back on that please. When you buy this sports pass you automatically have access to a NOWTV Entertainment pass, which retails at £6.99 per month, whether you want it or not. I most certainly did not want it. Frustratingly this Entertainment pass has to be cancelled or £6.99 will continue to be taken from your account on a monthly basis. So I tried to cancel the Entertainment pass online. This appears to be a straightforward procedure only when I try to cancel it a red box with the wording 'we're having trouble displaying your passes' appears and so I cannot cancel a pass which I did not want in the first place! A pleasant NOWTV customer services person on the phone told me that I should try the NOWTV live chat as they were brilliant and will cancel my NOWTV Entertainment pass without any problem. So please could I receive confirmation that my NOWTV Entertainment pass has been cancelled and £6.99 will not be withdrawn from my account every month.
