I cancelled my account & you guys still took my money

[Anonymous User]

Hello

I only really joined this for the one week trial so I could watch one TV show.

I cancelled my account before the trial ended. I guess I only cancelled the cinema part?

"Hi Alexander,

We hope you’ve loved being part of our NOW Cinema club. But you’ve now cancelled your Cinema Membership.

You can carry on enjoying our mighty movie collection until Thu 17 Mar 2022."

I didn't realise my account was chopped up into different services.

Strange.

Anyway. I'd like a refund & don't know why to contact about that.

[gavs82008]

@Anonymous User 

Did you take out the trial on the offers section?

if so this includes both cinema, entertainment as well as boost memberships.

All of which needs to be cancelled individually.

Jump onto live chat, or send an email to customer support using the methods in my signature below.