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Anonymous User
Not applicable

I can't sign into my account on any platform

I can’t sign into my account on any platform since Saturday 11th July. I have changed my password 5 times but keep getting the message ‘There was an unexpected error’. I then get an e-mail telling me my password has been changed and to sign in.

When signing in I either get the message ‘Incorrect username/password Your username password were not recognized. Please check and try again (password is case sensitive).’  Or ‘!Unable to sign you in, please try again later.’

 

I have searched for the account and it does exist, but after numerous attempts to change the password and attempts to sign in with all passwords, I still can’t sign in to my account.

This account has a 3 month sports pass active (you have just taken the money from my account).

Please help!

1 Solution
schnapps
Legend 5
Legend 5

2 Replies
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Have a read of my posted reply on this linked thread below.

 

https://community.nowtv.com/t5/Account-and-Billing-Broadband/Unable-to-log-in-need-to-contact-NowTV/m-p/534926#M2161 

Anonymous User
Not applicable

Hi @schnapps 

 

Many thanks for sending this through; its a big help and restored my sanity!

 

I've now sent them a direct message via your link so hopefully I'll be back up and running soon.

 

Thanks again.