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Anonymous User
Not applicable

I can't find the Live Chat button on the Help page???

It's driving me insane I need to speak to somebody about how to cancel and there's no button to click on the Help page?

How can I speak with someone over chat?

5 REPLIES 5
schnapps
Legend 5
Legend 5

Hi @Anonymous User

When go to My Account > Passes & Vouchers on here, is the cancel button greyed out and today is the renewal payment date of your pass ?

Or is there is no cancel button next to your pass and it's asking you to buy a pass or start a 14 day free trial ?

Anyway here's a link to live chat below.

https://help.nowtv.com/contact-us/managing-my-devices

 

 

Anonymous User
Not applicable

Don't use them. They're totally useless. 

Anonymous User
Not applicable

I cant seem get acess to my movies the code (1009) keep coming up and i am being blocked what does this code mean and why loss acess to my programme. Thank you.

schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

What playback device is showing the error code ?

 

If it's a nowtv box or stick, then see if anything in this help guide linked below fixes it.

 

https://help.nowtv.com/article/troubleshooting-now-tv-box-stick

Anonymous User
Not applicable

Welcome to now tv ! Once your in you cant get out