08-04-2022 12:08 - edited 08-04-2022 12:09
Hi,
I want to cancel my membership but when I log-in it says I have no membership or payment method.
i am definitely logging in with the right e-mail address as I have searched for membership and a Memebership does come up with my e-mail and last 4 digit of the card I am being charged from.
please let me know how to cancel. I do not wish to be charged any longer.
thank you!
08-04-2022 12:10
@Anonymous User
Where did you take up the memberships?
Where are you trying to cancel?
The app or browser?
As I signed up on the website I don't get the option to manage my memberships in the app. This has to be done on the website.
08-04-2022 12:18
hi,
thanks for getting back.
I signed up on my Samsung tv, and I have been trying to cancel from the website.
I have moved abroad so I don't have access to that tv anymore.
08-04-2022 13:42
@Anonymous User
Does Samsung link back to an account such as Google? As I know you can manage subscriptions that are linked to to your Google account the web.
Worst case you can jump onto live chat and staff should be able to sort you out.
Just make sure to click "chat online" within the green box, don't click "get help quicker" as this is a bot.
https://help.nowtv.com/article/how-to-submit-a-complaint
10-04-2022 18:20
Ok thank you, I 'll try the chat - when I tried last time I could only speak with the bot but it was properly after working hours. Hopefully human customer service can help !
20-04-2022 13:23
I only took out a 7 day trial which expires tomorrow, and thought I’d cancel the free trial today, but the website keeps taking me round in circles saying how to cancel. I cannot find any button saying Cancel membership next to the the membership 7 day entertainment free trial I started.
Why do these companies exist that have no human contact options and the horrendous automated bots?!
20-04-2022 14:13
@Anonymous User
Have you tried another browser?
20-04-2022 14:20
20-04-2022 14:44
@Anonymous User
Live chat is available on any device as long as your on a web browser.
As I often get live chat on my iPhone via Safari
20-04-2022 15:03