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Char-A
NOW TV Team (Retired)

Re: I can't cancel my subscription?

Hi Karrion,

 

Sorry you're having difficulties using the service.

 

As this is account related I have sent you a private message regarding this.

 

Thanks.

 

Char

NOW TV Team

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Anonymous User
Not applicable

Re: I can't cancel my subscription?

I am trying to cancel my Sky Movies monthly pass subscription, but the Now TV website won't let me do this.  I have even tried to contact yourselves via the website and was taken to a contact form with an e-mail address which I haven't used for over 2 years.  I am now completely frustrated with this.

Why is this not simple.  I was informed when I signed up that it would be straight forward to cancel at any time. This is NOT the case!

 

Kenny

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Anonymous User
Not applicable

Re: I can't cancel my subscription?

Hi KennyH,

 

Thank you for your post.

 

Have you tried all the steps outlined here to resolve your issue.

 

Thanks,

 

Zaheer

 

NOW TV Team.

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Anonymous User
Not applicable

Re: I can't cancel my subscription?

When I click on all the links and it takes me to 'My Account' I try and click on this to cancel.  However, this doesn't give me the option to cancel my Movies pass, as stated.  

Why?

Kenny

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StuartRogerson
Elite 3

Re: I can't cancel my subscription?

Do you see the option highlighted - Manage Payments? If so click on that - it will bring up a screen that allows you to change auto renew to OFF.
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Anonymous User
Not applicable

Re: I can't cancel my subscription?

There is no 'manage payments' screen!  Where am I supposed to find this?  Why can't you just cancel it for me if I could somehow get you my details.  This is ridiculous!!

Kenny

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Anonymous User
Not applicable

Re: I can't cancel my subscription?

Hi KennyH,

 

Thank you for your post.

 

I will be sending you a private message shortly as it is account related.

 

Thanks,

 

Zaheer

 

NOW TV Team.

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Anonymous User
Not applicable

Re: I can't cancel my subscription?

i am not able to even open my account. when i click my account it does not open.

i want to cancel my subscription NOW.

please help

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Char-A
NOW TV Team (Retired)

Re: I can't cancel my subscription?

@Anonymous User can you connect with us via the Contact Us page here so we can help with your account securely.

Please use the drop down menu's.

 

Char

NOW TV Team

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wass
Advocate

Re: I can't cancel my subscription?

I cant cancel mine iv been charged too i tried going on my account but nowhere does it do anything it takes me back to the homescreen nowtv.com , this is a fraud why would you not have a inbound line iv been charged overdraft ill never take sky out again unless you sort this out.!
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