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Anonymous User
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Re: I can't cancel my subscription?

Hi mmthornton,

 

Thanks for your message.

 

I believe you may be signing into the wrong account. I have sent you a private message regarding your account.

 

We look forward to hearing from you.

 

Regards,

 

Leon

NOW TV Team

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Anonymous User
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Re: I can't cancel my subscription?

i also can't cancel my account and have now been charged despite emailing to find out how to do this.  Can someone please contact me!! i want to speak to someone on the phone to sort this out.

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NOW TV Team (Retired)

Re: I can't cancel my subscription?


@Anonymous User wrote:

i also can't cancel my account and have now been charged despite emailing to find out how to do this.  Can someone please contact me!! i want to speak to someone on the phone to sort this out.


Hi luke00,

 

I have sent you a private message about your account as your details may be incomplete.

 

Thanks,

 

Gail

NOW TV Team

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Anonymous User
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Re: I can't cancel my subscription?

I signed up for the 30 days trial, then my account said that i had no current subscription, then at the end of the month i was charged 8.99 and will be again charged 8.99 at the end of this month as i cannot  cancel the subsription as it keeps telling me i dont have one! But yet your still taking 8.99 from me each month!?!? I have only used 1 email address for now tv so i know im logging in correctley. Please message me with a proposed method on how this situation can be resolved as i will be taking further action if i am charged at the end of this month again

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Anonymous User
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Re: I can't cancel my subscription?

This exact scenario is happening to me. Sky obviously have serious issues with their billing system and free trial
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Anonymous User
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Re: I can't cancel my subscription?

Me too,they are a joke!

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NOW TV Team (Retired)

Re: I can't cancel my subscription?

Hi mylo92,

 

Thanks for getting in touch.

 

Really sorry to hear that you're having this issue.

 

I have sent you a private message regarding your account.

 

Thanks

 

Farzana

NOW TV Team

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NOW TV Team (Retired)

Re: I can't cancel my subscription?

Hi Me1234,

 

Thanks for your post.

 

I have sent you a private message regarding your account and your subscription.

 

If you have any further queries do get in touch.

 

Thanks

 

Farzana

NOW TV Team

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NOW TV Team (Retired)

Re: I can't cancel my subscription?

Hi 727272727272,

 

Thanks for getting in touch.

 

Sorry to hear that you're having trouble cancelling your subscription.

 

I have sent you a private message in regards to your account.

 

Thanks

 

Farzana

NOW TV Team

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Anonymous User
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Re: I can't cancel my subscription?

You sent me pm saying you can see I cancelled but missed the point I was trying to make and that is you took £8.99 out if my account today!!!