09-03-2013 24:50
I can't cancel my subscription (still in the free 30 day pass) - when I click on Manage My Account as suggested, it says I have no subscriptions. I definitley have one as I can view Now TV movies on my Xbox! Help please!
19-03-2013 19:21
20-03-2013 10:43
Hi Amel,
I've sent you a private message regarding your account.
Regards,
Mo
NOW TV Team
24-01-2014 19:23
i am not able to even open my account. when i click my account it does not open.
i want to cancel my subscription NOW.
please help
25-01-2014 14:52
@Anonymous User can you connect with us via the Contact Us page here so we can help with your account securely.
Please use the drop down menu's.
Char
NOW TV Team
25-05-2014 22:13
25-05-2014 22:36
@Anonymous User if you get the homescreen you are using the wrong username. Click the forgotten username link if you can't remember what it might be.
25-05-2014 23:59
26-05-2014 11:14
Hi Wass,
If you've accessed your account and it takes you back to the Homepage then it means there is no active subscription under that account.
It's possible that you may have created another account under a different email address and Username. This is most likely the account that you are being charged for.
Please contact our Live Chat team to have this resolved as they will be able to access your more detailed information.
Thanks,
Sabrina
NOW TV Team
19-10-2014 18:43
I can't Unsubscribe either,
This is unbeliveable.
No manage my accounts button what so ever.
19-10-2014 19:48 - last edited on 20-10-2014 11:08 by Anonymous User
@Anonymous User
If you cannot access the My Account area (if it keeps jumping back to the home page for instance) this is usually a sign that the account you are trying to access has not been set up completely. If you already have a NOW TV pass then you might have set up more than one account (either accidentally or deliberately) and need to make sure you are signing in with the same username and password that your active pass is under. You should then be able to access the My Account area and cancel your pass.
http://help.nowtv.com/article/Help-with-signing-in