09-03-2013 24:50
I can't cancel my subscription (still in the free 30 day pass) - when I click on Manage My Account as suggested, it says I have no subscriptions. I definitley have one as I can view Now TV movies on my Xbox! Help please!
29-07-2017 10:41
Hi and welcome to the forum @Anonymous User,
Ultimately, it is the responsibility of the NOW TV subscriber to manage their NOW TV account (or accounts if you have them) and subscriptions!
Unless your NOW TV subscription is directly through Apple (via an iTunes account) or you've received a NOW TV promotional offer through Vodafone, the official way to cancel your NOW TV subscriptions is via your NOW TV account. It's recommended that you use a Windows or Mac computer, not a mobile device, as their web browsers are not sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users will require JavaScriptsupport enabled in their Safari internet browsers. Here's what you need to do: -
If the above mentioned 'cancellation' process has been completed correctly, you will receive a confirmation email from NOW TV.
Cheers
09-01-2018 9:56
10-01-2018 12:46
I also cannot unsubscribe.I too get the answer "You must have another account". So what!!! I dont want anymore payments coming from that card so cancel it!! Trying to talk to anyone from nowtv just does not happen. I went into my bank and was told they cant help. A total rip off,criminal act,it must be!!