Hi and welcome to the forum @Shauncarl,
Ultimately, it is the responsibility of the NOW TV subscriber to manage their NOW TV account (or accounts if you have them) and subscriptions!
If the above mentioned 'cancellation' process has been completed correctly, you will receive a confirmation email from NOW TV.
hi im 17 and need your help. you see i subscribed to now tv just for the 14 day free trial however i didnt know you had to cancel the pass on the last day and i didnt know it was auto renew and now im have -£7.99 in my bank account and it was the first time i ever gt somethinglike that and i was wondering if you could please just restore the money so i can cancel my pass because i cant cancel the pass as it says you cant get the money or something. please just help me
Welcome to the forum. Probably best if you (or the account holder if the account is in a different name) pop onto live chat and see if they can help.
To get to live chat, go to the following help page and choose the live chat option.
I also cannot unsubscribe.I too get the answer "You must have another account". So what!!! I dont want anymore payments coming from that card so cancel it!! Trying to talk to anyone from nowtv just does not happen. I went into my bank and was told they cant help. A total rip off,criminal act,it must be!!