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Unhappy-Chappie
Advocate

Re: I can't cancel my subscription?

I got this sorted using the Live Chat. It seems the problem is browser related - Firefox on Windows and Safari on Mac.

 

The NOW TV website seems to work much better (albeit slower) on Internet Explorer

Shauncarl
Advocate

Re: I can't cancel my subscription?

Hi Angel please send me the details or cancel my account forth with urgently .
I'm furious this is a complete scam .
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SeeMoreDigital
Legend 5
Legend 5

Re: I can't cancel my subscription?

Hi and welcome to the forum @Shauncarl,

 

Ultimately, it is the responsibility of the NOW TV subscriber to manage their NOW TV account (or accounts if you have them) and subscriptions!

 

Unless your NOW TV subscription is directly through Apple (via an iTunes account) or you've received a NOW TV promotional offer through Vodafone, the official way to cancel your NOW TV subscriptions is via your NOW TV account. It's recommended that you use a Windows or Mac computer, not a mobile device, as their web browsers are not sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users will require JavaScriptsupport enabled in their Safari internet browsers. Here's what you need to do: -

 

  • Log onto your NOW TV account via this forum using the same log-in details as your NOW TV playback device.
  • Then click on the grey coloured 'Canel' button which is located within each of the NOW TV services you have subscribed to (ie: Entertainment, Cinema, Kids, Sport). You should see something like this: -

Cancellations.PNG

 

  • A new "We hate saying goodbye" web page will be displayed.
  • Scroll down to the bottom of the web page.
  • Click on the purple coloured 'I don't want my contract free pass' button on the bottom right of the web page.
  • Follow the remainder of on-screen instructions/questionnaires and retention offers, if any...

If the above mentioned 'cancellation' process has been completed correctly, you will receive a confirmation email from NOW TV.

 

 

Cheers

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ZainJahangir123
Observer

Re: I can't cancel my subscription?

hi im 17 and need your help. you see i subscribed to now tv just for the 14 day free trial however i didnt know you had to cancel the pass on the last day and i didnt know it was auto renew and now im have -£7.99 in my bank account and it was the first time i ever gt somethinglike that and i was wondering if you could please just restore the money so i can cancel my pass because i cant cancel the pass as it says you cant get the money or something. please just help me 

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Andy
Legend 5
Legend 5

Re: I can't cancel my subscription?

@ZainJahangir123

 

Welcome to the forum. Probably best if you (or the account holder if the account is in a different name) pop onto live chat and see if they can help.

 

To get to live chat, go to the following help page and choose the live chat option.

https://help.nowtv.com/contact-us/how-do-i-cancel-now-tv
 

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brabeaz
Advocate

Re: I can't cancel my subscription?

Its now 2018 & the same problems arise no easy way to cancel. online interface awful these practises should be punished. Cancel payments direct from bank .... its the only way
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paul007
Observer

Re: I can't cancel my subscription?

I also cannot unsubscribe.I too get the answer "You must have another account". So what!!! I dont want anymore payments coming from that card so cancel it!! Trying to talk to anyone from nowtv just does not happen. I went into my bank and was told they cant help. A total rip off,criminal act,it must be!!

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newbie6
Advocate

Re: I can't cancel my subscription?

I am really struggling to cancel my subscription... the instructions you shared do not seem to be relevant and therefore not useful. 

Please help?

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notion2
Observer

Re: I can't cancel my subscription?

Hi,

There is no 'manage my account' or auto-renew button on this account so please explain how EASILY it is to cancel this subscription, without a generic reply that doesn't actually answer my question. 

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Anj_2
Observer

Re: I can't cancel my subscription?

Hi, I am trying to cancel my Now TV subscription but the cancel button is not showing as you have explained.  Could you please contact me about this issue?

 

 

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