Hi I have the same problem. The fact we are all asking the same question and get standard responses would suggest there is a fundamental issue with how this is being addressed. There is no auto renew on my account and I definitely do not want to be billed. Please explain to everyone how you can remove the whole account and not just subscription - that would then be reassuring. Thank you.
Hi OliJeffery, pauldono13,
Thank you for your posts.
We're sorry to hear you have decided to cancel your subscriptions with NOW TV.
Cancelling your subscription is easy, simply sign into your NOW TV account and go to 'My Account', click on 'Manage My Account' and uncheck the 'Auto-Renew' option.
Should you need assistance please join a member of the Live Chat team.
NOW TV Team
I'm having the same problem. I've just been billed again for a service that I'm not using. This is the very reason I left sky 6 years ago. The service levels haven't changed in all that time. I notice how clever it is that they simply apply a charge to a card rather than an easily cancellable direct debit. And then deliberately make it difficult to cancel the card payment via their own website.
I'll be trying a live chat after 10am to get this rectified but if I don't get a decent response then I will have to contact my bank and ask them to stop payments from nowtv to my card. Disgusted and annoyed is putting it mildly.
I am sorry you feel you have not been dealt with, Marco replied to your post the other day so I assumed it was being dealt with.
I have sent you a Private Message as it contains account sensitive information.
NOW TV Team