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Anonymous User
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I can't cancel my subscription?

I can't cancel my subscription (still in the free 30 day pass) - when I click on Manage My Account as suggested, it says I have no subscriptions. I definitley have one as I can view Now TV movies on my Xbox! Help please!

162 REPLIES 162
Anonymous User
Not applicable
Please help can't cancel it
Simon-J
Community Manager
Community Manager

Hi @Anonymous User ,

 

Thanks for posting.

 

We'll take a look at your account and let you know why you might not be able to cancel.

 

keep an eye on your emails and we'll update you there.

 

Thanks

 

Simon

NOW TV Team

Anonymous User
Not applicable

I am having the same issue and have been trying for MONTHS! TO RESOLVE THIS!

Anonymous User
Not applicable
Can you please let people know how to cancel this service- there is no facility to turn auto renew off on my account as it states that I do not have a subscription, even though you have just taken £8.99 from my account and I am unable to watch a thing!!! This is a bloody disgrace
Anonymous User
Not applicable
Hi, I'm having the same problem, I followed you instructions but get you have no subscription ?? How do I cancel my free trial before I get charged?
Anonymous User
Not applicable

Hi Bennie,

 

Thanks for your post.

 

If you get the message saying you don't have a subscription your account is not fully set up and there is no need for cancellation.

 

I hope this helps, if there is anything else we can help you with, please don't hesitate to contact us again.

 

Regards,

 

Diana

NOW TV Team

Anonymous User
Not applicable
Hi so I will not get charged after my free 30 day trial then?
Anonymous User
Not applicable

Hi Bennie,

 

If your account is not fully set up, you haven't activated your 30 day free trial. In order to do this, just start watching a movie and you'll be prompted to complete your registration. Once you've done this, you can start using the free trial and if you wish to cancel just follow these steps.

 

I hope this helps.

 

Regards,

 

Diana

NOW TV Team

 

Anonymous User
Not applicable

your service is terrible, i will never let anyone i know get now tv!!!!!!!!!!!! i havent been able to cancel at all, tried loads of different ways, i couldnt get into my account and on this forum your advisor gave a link and ivev ended up paying for another subscription. i just want to cancel this crap 

Anonymous User
Not applicable

Hi @Anonymous User 

 

Thanks for posting. Sorry to hear you've had issues trying to cancel. I will send you an e-mail very soon please keep an eye out on your e-mail account.

 

Regards

Ranj

NOW TV Team