09-03-2013 24:50
I can't cancel my subscription (still in the free 30 day pass) - when I click on Manage My Account as suggested, it says I have no subscriptions. I definitley have one as I can view Now TV movies on my Xbox! Help please!
14-08-2015 12:08
Hi @Anonymous User
Thanks for posting and welcome to the forum. Your post will be picked up shortly by a member of the NOW TV Team or if you want to speak with someone now you can contact Live Chat. Click on "Contact Us" at the bottom of the page & on the next page click on "Live Chat". The link you need is http://help.nowtv.com/article/None-of-the-above There's also the option to email NOW TV.
I hope this helps, if not please re-post and a member of the NOW TV Team/forum member will be able to offer you further support.
14-08-2015 23:44
Thank you very much, I'll be contacting someone about this tomorrow, I can pay for the subscription but I'm just annoyed that I don't have the option to cancel if I need to.
Thanks for your help
15-08-2015 12:54
Hi @Anonymous User
Not being able to cancel through the my account page is not normal, so you should definitely speak to live chat about it, so that now TV can start looking into it for you. Unless you had now TV bundled in with sky broadband that is in which case the process to cancel is a little bit different . See here
Kind regards
Commanda6
15-08-2015 13:30
Thanks for your help!
I do have the option to cancel now I checked this morning, so I don't know if someone's seen this and dealt with it or something.
Also, do you know if NowTV have a rule on not being able to cancel your subscription a day before or something like that? Because I find it weird that I couldn't cancel it yesterday but I can after I paid for the next month.
If you don't know what's happened that's fine, it's sorted now anyway, I was just curious. Thanks for all your help, at least there's a good community here 🙂
13-11-2015 16:41
Please can someone from NOW TV help me to cancel !! You can not do it on the tv and you cant do it on a laptop!! Ive been trying for month and the service is poor, dont tell me i have other sign in details i need to try because i dont.
13-11-2015 16:51
@Anonymous User so what happens when you visit My Account on your laptop?
13-11-2015 17:13
13-11-2015 17:15
@Anonymous User then you've definitively used the wrong username. This comes up pretty frequently and the answer is always the wrong username.
It's possible to have multiple Sky iDs and only the one attached to NOW TV will work. If you've had Sky Broadband or TV in the past your browser may have auto completed your old username. Try other usernames you might use or the forgotten username link on the login screen.
Also you could look through your emails for communications you've had with NOW TV and see if any of these include the correct one, or load the app which you've been watching on and check the settings to see which username is on that.
Once you've got the right one, clicking My Account will show the passes and you can cancel them with a few clicks.
13-11-2015 17:40
15-11-2015 10:24
@Anonymous User, do you have more than one email address? For each Sky ID you would have needed a separate account. You could find out what Sky IDs are linked to you at your home address by ringing Sky.