I can't cancel my subscription?

[Anonymous User]

I can't cancel my subscription (still in the free 30 day pass) - when I click on Manage My Account as suggested, it says I have no subscriptions. I definitley have one as I can view Now TV movies on my Xbox! Help please!

[Anonymous User]

Hi I have the same problem. The fact we are all asking the same question and get standard responses would suggest there is a fundamental issue with how this is being addressed. There is no auto renew on my account and I definitely do not want to be billed. Please explain to everyone how you can remove the whole account and not just subscription - that would then be reassuring. Thank you.

[Anonymous User]

Hi OliJeffery, pauldono13,

Thank you for your posts. 

We're sorry to hear you have decided to cancel your subscriptions with NOW TV.

Cancelling your subscription is easy, simply sign into your NOW TV account and go to 'My Account', click on 'Manage My Account' and uncheck the 'Auto-Renew' option.

Should you need assistance please join a member of the Live Chat team.

Kind regards,

Marco
NOW TV Team

[Anonymous User]

Hi,

But it's saying I don't have a subscription, as mentioned above! So I can't unsubscribe! Please give an answer to the actual question...

[Anonymous User]

I'm having the same problem. I've just been billed again for a service that I'm not using. This is the very reason I left sky 6 years ago. The service levels haven't changed in all that time. I notice how clever it is that they simply apply a charge to a card rather than an easily cancellable direct debit. And then deliberately make it difficult to cancel the card payment via their own website. 

I'll be trying a live chat after 10am to get this rectified but if I don't get a decent response then I will have to contact my bank and ask them to stop payments from nowtv to my card. Disgusted and annoyed is putting it mildly.

[Anonymous User]

Hi carterst,

I have sent you a Private Message about your issue as it contains account sensitive information.

Kind regards,

Henrik

NOW TV Team

[Anonymous User]

Henrij, whilst I'm glad you've managed to contact Cartest and help him, my original query (the same as his!) has gone un answered!

I need to cancel my account and both the standard instructions and the advice posted above DO NOT WORK, they say I have no subscriptions and hence I can't unsubscribe.

Please reply ASAP with an actual solution, or message me directly.

[Anonymous User]

Hi Olijeffery,

I am sorry you feel you have not been dealt with, Marco replied to your post the other day so I assumed it was being dealt with.

I have sent you a Private Message as it contains account sensitive information.

Kind regards,

Henrik

NOW TV Team

[Anonymous User]

Hi Hendrik,

I'm afraid I have to apologise, it was me being a div. I was trying to unsubscribe from the wrong e-mail address. I've got it sorted now, sorry for being grumpy...

Best, Oli.

[Jason-C]

Hi ojeffery,

Thanks for getting back to us.

Don't worry, we're just glad you got everything sorted in the end! 🙂

If there's anything else we can help with, just let us know.

Regards,

Jason

NOW TV Team

[Anonymous User]

I have exactly the same problem can u help me please

[Anonymous User]

Hi Amel,

I've sent you a private message regarding your account.

Regards,

Mo

NOW TV Team 

[Anonymous User]

i am not able to even open my account. when i click my account it does not open.

i want to cancel my subscription NOW.

please help

[Anonymous User]

@Anonymous User can you connect with us via the Contact Us page here so we can help with your account securely.

Please use the drop down menu's.

Char

NOW TV Team

[Anonymous User]

I cant cancel mine iv been charged too i tried going on my account but nowhere does it do anything it takes me back to the homescreen nowtv.com , this is a fraud why would you not have a inbound line iv been charged overdraft ill never take sky out again unless you sort this out.!

[Anonymous User]

@Anonymous User if you get the homescreen you are using the wrong username. Click the forgotten username link if you can't remember what it might be.

[Anonymous User]

Its not the wrong username i log in first and it says welcome and then i
click on my account but its a scam. Iv tried it on my fone and laptop and
pc.

Stop making excuses and close my account

[Anonymous User]

Hi Wass,

If you've accessed your account and it takes you back to the Homepage then it means there is no active subscription under that account.

It's possible that you may have created another account under a different email address and Username. This is most likely the account that you are being charged for.

Please contact our Live Chat team to have this resolved as they will be able to access your more detailed information.

Thanks,

Sabrina

NOW TV Team

[Anonymous User]

I can't Unsubscribe either, 

This is unbeliveable. 

No manage my accounts button what so ever. 

[Andy]

@Anonymous User 

If you cannot access the My Account area (if it keeps jumping back to the home page for instance) this is usually a sign that the account you are trying to access has not been set up completely. If you already have a NOW TV pass then you might have set up more than one account (either accidentally or deliberately) and need to make sure you are signing in with the same username and password that your active pass is under. You should then be able to access the My Account area and cancel your pass.

http://help.nowtv.com/article/Help-with-signing-in

[Anonymous User]

i dont see a auto renew option