cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
NOW TV Team (Retired)

Re: I can't cancel my subscription?

Hi Karrion,

 

Sorry you're having difficulties using the service.

 

As this is account related I have sent you a private message regarding this.

 

Thanks.

 

Char

NOW TV Team

0 Thanks
Reply
Highlighted
Anonymous User
Not applicable

Re: I can't cancel my subscription?

I am trying to cancel my Sky Movies monthly pass subscription, but the Now TV website won't let me do this.  I have even tried to contact yourselves via the website and was taken to a contact form with an e-mail address which I haven't used for over 2 years.  I am now completely frustrated with this.

Why is this not simple.  I was informed when I signed up that it would be straight forward to cancel at any time. This is NOT the case!

 

Kenny

0 Thanks
Reply
Highlighted
NOW TV Team (Retired)

Re: I can't cancel my subscription?

Hi KennyH,

 

Thank you for your post.

 

Have you tried all the steps outlined here to resolve your issue.

 

Thanks,

 

Zaheer

 

NOW TV Team.

0 Thanks
Reply
Highlighted
Anonymous User
Not applicable

Re: I can't cancel my subscription?

When I click on all the links and it takes me to 'My Account' I try and click on this to cancel.  However, this doesn't give me the option to cancel my Movies pass, as stated.  

Why?

Kenny

0 Thanks
Reply
Highlighted

Re: I can't cancel my subscription?

Do you see the option highlighted - Manage Payments? If so click on that - it will bring up a screen that allows you to change auto renew to OFF.
_________________________________________________________________
If my post has been helpful you can always give some Kudos
Or visit my website @ kafkasworld.com
Anonymous User
Not applicable

Re: I can't cancel my subscription?

There is no 'manage payments' screen!  Where am I supposed to find this?  Why can't you just cancel it for me if I could somehow get you my details.  This is ridiculous!!

Kenny

0 Thanks
Reply
Highlighted
NOW TV Team (Retired)

Re: I can't cancel my subscription?

Hi KennyH,

 

Thank you for your post.

 

I will be sending you a private message shortly as it is account related.

 

Thanks,

 

Zaheer

 

NOW TV Team.

0 Thanks
Reply
Highlighted
Advocate

Re: I can't cancel my subscription?

i am not able to even open my account. when i click my account it does not open.

i want to cancel my subscription NOW.

please help

0 Thanks
Reply
Highlighted
NOW TV Team (Retired)

Re: I can't cancel my subscription?

@FEDEAVANZI can you connect with us via the Contact Us page here so we can help with your account securely.

Please use the drop down menu's.

 

Char

NOW TV Team

0 Thanks
Reply
Highlighted
Advocate

Re: I can't cancel my subscription?

I cant cancel mine iv been charged too i tried going on my account but nowhere does it do anything it takes me back to the homescreen nowtv.com , this is a fraud why would you not have a inbound line iv been charged overdraft ill never take sky out again unless you sort this out.!
0 Thanks
Reply