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Putlog
Newbie

I bought Now TV boost still seeing Ads

Yea so as I say I'm seeing my next bill for boost in March yet I still see the ads . I've not used Now TV in sometime and back then I was on a monthly Subscription ( Sub )  which I would rather have.

So I though I had signed up for a monthly Sub instead its like July lol .I also have the boost package 

Your offer ends on 18 Mar 2024.
You’re enjoying an enhanced experience with Full HD, Surround Sound and ad-free streaming on up to 3 devices at once. Just £6.00 a month. 
 
Yet I'm still seeing ads
Any ideas please ?
5 REPLIES 5
gavs82008
Legend 5
Legend 5

@Putlog 

Are you talking about Live TV adverts or the NOW promotional trailers? If the answer to either is yes then they are here to stay. 

It is rather clear that boost will only remove third party adverts from on demand content only.
https://help.nowtv.com/article/can-i-watch-without-ads

That said if it’s all for the latter then you should sign out and back in to kick start it as it can take up to 4 hours. 
https://help.nowtv.com/article/what-is-now-boost

FYI that I do not work for NOW, just a NOW customer trying to help

@gavs82008 So you pay for a service & still get ads, then you pay extra to not get ads & still have to sit through 20+ seconds of trailers with no skip button? That kinda sucks. 

gavs82008
Legend 5
Legend 5

@ItsNotThatDeep 

Tell me about it!

Wish us boost customers had the option for the skip button on those annoying trailers.

FYI that I do not work for NOW, just a NOW customer trying to help
Karenanne
Newbie

@Putlog did you solve this? I am getting ads with Sky Boost

gavs82008
Legend 5
Legend 5

@Karenanne 

Can you answer what I asked the OP? 

Live TV ads are here to stay, NOW promotional trailers before on demand content is also here to stay. All regardless of boost or not.

FYI that I do not work for NOW, just a NOW customer trying to help