28-07-2018 24:46
I tried to remove a device and from the website and it didn’t work. I’ve already reset my password and tried to remove it from the app and website. Still didn’t work.
Is there anything I can do?
Solved! Go to Solution.
28-07-2018 8:51
Hi @Anonymous User
If you have reached the 4 device limit and one device swap per every calendar month or for some unknown reason you can't remove the unwanted device by going to My Account > Devices on here when logged into your account.
Then have a word with Live Chat to see if they can remove the unwanted device their end on their computer system.
Here's a link to live chat.
https://help.nowtv.com/contact-us/managing-my-devices
28-07-2018 8:51
Hi @Anonymous User
If you have reached the 4 device limit and one device swap per every calendar month or for some unknown reason you can't remove the unwanted device by going to My Account > Devices on here when logged into your account.
Then have a word with Live Chat to see if they can remove the unwanted device their end on their computer system.
Here's a link to live chat.
https://help.nowtv.com/contact-us/managing-my-devices
28-07-2018 9:20
I’ve only got two devices on my the list which is mine. The other one is a friend which I’m trying to remove
28-07-2018 13:35 - edited 28-07-2018 13:37
Hi @Anonymous User
I have only just noticed your other thread where you posted that your friend is accessing the nowtv service with your account which you don't want to happen anymore.
I would always recommended never give your nowtv details to anybody to avoid this scenario which you are now encountering and also add a payment PIN to your account to avoid others purchasing further nowtv passes on your account.
Your best bet (if you are the account owner) would be contact live chat from my previous link and explain to them what's happening and that you want to permanently block access from your friends devices.
Hopefully live chat will guide you through the best solution on what course of action you need to do to over come this problem with your friend using their devices on your account without your permission.
05-08-2018 20:55
Thank you so much! This has helped