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How to get a refund because my device is not compatible



I just spent 15 pounds on this and I wish they'd made it clear before I did that I won't be able to use the service because I have an old chromebook.


Please can someone give me on advice on how to get a refund?


Thank you!

3 Replies
Legend 5
Legend 5


If you had checked out the list of supported devices it does state that Chromebooks are not supported regardless of model or age.

Staff might take pity on you, but any chance of a refund you must go through live chat. Make sure you click “chat online” within the green box, don’t hit “get help quicker” as this is a bot.


FYI that I do not work for NOW, just a NOW customer trying to help
Expert 3

Why not get a device that works wth now and other streaming services, for around £40 you should eb able to pick up  a Roku ro fire stick 



Why didn’t you take the seven days free trial?

This allows you to sort out basic stuff, like is Now going to work the way you want it to work on the device(s) you want it to work on, before laying out any money?

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.