Hi @Anonymous User
For account related matters you will be better off contacting NowTV live chat, where they can delve into your account in more detail to see the reason you can't cancel the passes in question directly yourself.
Based on the above advice i am assuming you only have one NowTV account and not trying to cancel passes on an inactive account, where there is another account still active which you have not cancelled the passes on ?
Use this link page below where there is a green account track finder button.
https://help.nowtv.com/article/find-an-account
And use this link to reach NowTV live chat.
https://help.nowtv.com/article/how-to-submit-a-complaint
