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John24
Mentor

How to force account signout on a device?

Hello everyone,

 

Long story short; broke up with my partner and we used to watch NowTV together at theirs, turns out I'm still signed in at theirs. I have since changed my password and removed it from my device list but it keeps coming back. Why is NowTV allowing the account to be used after a password change and removal of the device?

 

Is there any way to force a sign out?

 

Thank you.

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1 Solution

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gavs82008
Legend 5
Legend 5

Re: How to force account signout on a device?

@John24 

This link will give you some indication how to log out of all devices when changing your password.

https://help.nowtv.com/article/how-to-change-email-address
To save you having to sign out of all your devices manually, you can force a logout from any devices you're signed in to. To force a logout, reset your password and when you get to the Manage permissions page, select NOW TV and click Remove.

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5 Replies
gavs82008
Legend 5
Legend 5

Re: How to force account signout on a device?

@John24 

This link will give you some indication how to log out of all devices when changing your password.

https://help.nowtv.com/article/how-to-change-email-address
To save you having to sign out of all your devices manually, you can force a logout from any devices you're signed in to. To force a logout, reset your password and when you get to the Manage permissions page, select NOW TV and click Remove.

View solution in original post

John24
Mentor

Re: How to force account signout on a device?

Thank you 🙂 That worked

nowuser1
Advocate

Re: How to force account signout on a device?

simply does not work 

 

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redchiz1
Scholar 2

Re: How to force account signout on a device?

@nowuser1 Are you the account holder?

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Pegasus
Advocate

Re: How to force account signout on a device?

Correct - this does NOT work.  I forgot to log out of the TV app on the LG TV at a holiday rental before I left and so I changed my email AND password on account and removed NOW TV etc when I got home. 

 

However, when I went to log on to my own app on my LG TV, it went in no problem - did not ask me to sign in again.

 

After that, I followed the advice re the 6 devices max.  I had to find enough devices to log in to and play something on to bump the holiday rental TV off the list!  It's a total nightmare and whilst I see it's bumped off the list, I have no idea if it actually worked.

 

Why is it so difficult to remove devices on NOW TV when any other entertainment app makes it so simple? 

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