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Jules6
Advocate

How to 'chat' or speak to a human??

I was promised a refund of an unauthorised payment but haven't received it. Have tried phoning but they won't speak to me unless I'm a broadband customer and the 'bot' is worse than useless. Any ideas please?

2 REPLIES 2
gavs82008
Legend 5
Legend 5

@Jules6 

Live chat is accessed by clicking the ‘How to get in touch’ drop down. Make sure to be signed in.

https://help.nowtv.com/get-in-touch/tv/feedback-complaints

FYI that I do not work for NOW, just a NOW customer trying to help
Bas
Mentor