How to cancel a subscription set up by mistake?

[Anonymous User]

I just recieved an email saying that I’ve just paid 9.99 for a 24hour sports membership set up by my 18month 😬

ive looked on the webpage, I need to activate it, I can’t cancel it, I assume, until I activate. 

The money is yet to come out of my account but it’s pending. How do I cancel it, how can I cancel it before it comes out of my account?

[Saint1976 · Accepted solution]

@Anonymous User click the link below, explain what happened and ask them to cancel the membership.

https://help.nowtv.com/article/how-to-submit-a-complaint

You'll also want to put a payment pin on your account which will stop and future mistakes.

https://help.nowtv.com/article/change-payment-pin-parental-pin-settings

[Anonymous User]

Perfect. Done, done and done 🙂 Thankyou x