18-04-2021 10:44
I just recieved an email saying that I’ve just paid 9.99 for a 24hour sports membership set up by my 18month 😬
ive looked on the webpage, I need to activate it, I can’t cancel it, I assume, until I activate.
The money is yet to come out of my account but it’s pending. How do I cancel it, how can I cancel it before it comes out of my account?
Solved! Go to Solution.
18-04-2021 11:02
@Anonymous User click the link below, explain what happened and ask them to cancel the membership.
https://help.nowtv.com/article/how-to-submit-a-complaint
You'll also want to put a payment pin on your account which will stop and future mistakes.
https://help.nowtv.com/article/change-payment-pin-parental-pin-settings
18-04-2021 11:02
@Anonymous User click the link below, explain what happened and ask them to cancel the membership.
https://help.nowtv.com/article/how-to-submit-a-complaint
You'll also want to put a payment pin on your account which will stop and future mistakes.
https://help.nowtv.com/article/change-payment-pin-parental-pin-settings
18-04-2021 11:19
Perfect. Done, done and done 🙂 Thankyou x